Free shipping in North America for orders over $69 (nice)!

FAQ




Are your designs drawn by hand?

Yes, every image, including some text, is illustrated and coloured by hand, specifically the hand of Gia (my hand). I then do a quick digital cleanup of the mistakes I always make (mostly colouring outside the lines), and send it over to my local printer for production. Every single card is a labour of my love from start to finish and I have the tendinitis to prove it.




Where does the name Cole-Yoni come from?

“Coglioni"; (slang, vulgar) noun/masculine/plural; origin Italian: balls, nuts, morons, idiots

L’ho preso per i coglioni. I grabbed him by the nuts.

I tuoi amici sono tutti coglioni. All your friends are idiots.

Se hai qualcosa da dire, dilla con Cole-Yoni.
If you have something to say, say it with Cole-Yoni (Card Co.).




Where can I buy your products?

Our products are currently available right here in our online store as well as our Etsy shop. Check out our Retailers page for store locations.




I’d like to carry your products in my store. Do you do wholesale?

Absolutely. We love a sale and that includes a whole one. You can visit our Wholesale page or contact us directly at ciao@coleyoni.com for your inquiries.




How long is delivery?

We use Canada Post Lettermail to send all of our cards, stickers and prints. You can upgrade your shipping at checkout if you require tracking or Express Shipping.

Please note, mail carriers do not ship out on weekends or holidays. If you order on a weekend or holiday, your item will be sent out the next business day.

Here are our approximate lettermail shipping durations (keep in mind, these are not guaranteed):

Canada: 3-6 Business Days

USA: 5-8 Business Days

International: 7-12 Business Days

Please note: These delivery times may be affected by weekends and holidays in both the sending and receiving countries.




What are your shipping rates?

Standard Shipping options are offered with worldwide delivery. Upgrades are available at checkout if you require a tracking number or express shipping. We offer free shipping in North America for orders of $69 and up. General standard shipping starting rates:

Canada: $1.65+

U.S.A: $2.80+

International: $4.25+




Do you offer local pickup?

Yes, we offer local pickup for customers in Toronto! (Or for customers who want to make their way to Toronto to pickup, that's cool too!) 

Where & when can I pick up my order?
Orders are available for pickup at our printing manufacturer AdFactor.

Orders are processed and ready to retrieve within 2 - 4 business days. You will receive a pickup confirmation when your order is ready. Please bring your e-mail confirmation with you.

AdFactor is located at 1079 College Street, Toronto. Pickup is available Monday - Friday between 12pm - 5pm.




When will my items be shipped?

Orders are shipped out within 1-3 days of the order being placed. If you are under a time crunch and need your order right away (forgot about Mother’s Day did ya?), you can select express shipping at checkout. Please note, there will be an extra cost for express service, but your mother is worth it.




What is your return policy?

All of our sales are final; however, if we mucked up your order, we will amend it at no charge. 

If your item(s) arrived damaged, please snap and send us a photo of it within 24 hours of receiving it. We’ll assess the situation with the post service and send out a replacement to you.

If you accidentally purchased the wrong item, let us know within 24 hours of placing the order so that we can either amend it or cancel it for you. Please note that cancelled orders are subject to a processing fee. 




Do you do custom cards?

Not at the moment. Custom work may open up in the future but for now, we just don’t have the time. Stay tuned though!




I’m offended by your cards. What do you have to say for yourself?



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